Shipping policy
OVERVIEW
RIANNA + NINA ships worldwide from our Berlin atelier. Free shipping is provided globally, with EU delivery in 1 - 3 working days and international delivery in 3 - 6 working days. Please provide your email and phone number when ordering for potential shipping inquiries. We cover all fees, ensuring a smooth process and handling any additional costs if they arise.
RETURNS
Returns are managed by our logistics team. If you’d like to make a return, you can begin the process by contacting info@riannaandnina.com.
To begin the return process in the European Union, simply contact our logistics team. From there, they will send you a DHL return label that you can then print out and affix to the box to be returned.
In the rest of the world, our team will also send you a DHL return label, this time including specific information about customs and an explanation about how to proceed.
In either case, if DHL is not your preferred shipping service, please contact info@riannaandnina.com and we will organize a pickup or dropoff with the appropriate provider for your location.
Once you’ve printed out your return label, you have three options.
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We’ll take care of everything for you. Send an email to info@riannaandnina.com with your preferred pick up date and time slot of 2 hours between 08:00 and 19:00 and we’ll schedule a pick up for your package.
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The package can be picked up from your home by DHL. To schedule this, simply call your local DHL Express Point or schedule a pickup online here.
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You can drop off the package at your local DHL Express Point, which can be located using the tool here.
After the return shipment arrives at our atelier and processed by our logistics team, your order will be fully refunded.
Our full refund policy can be viewed here.